Faculty of Business, Economics and Statistics

Department of Business Administration

Chair of Production and Operations Management
(Lehrstuhl für Produktion und Logistik)
o. Univ.-Prof. Dipl.-Ing. Dr. Richard F. Hartl

 040051 KFK PM/SCM/TL: 

Seminar A (E)
4 ECTS points

"Routing and Scheduling of  Service Technicians"

Lecturer

Dates & Places

  • Thursday 2:00-3:30 p.m. (BWZ, Seminarraum 1)
  • Starting on March 05, 2009
  • (on 19.03.2009 the seminar starts at 15:00 p.m in SE 3)

Study Programs

  • Mag. internationale Betriebswirtschaft (KFK Production Management,  KFK SupplyChain Management, KFK Transportation Logistics)
  • Mag. Betriebswirtschaft (KFK Production Management,  KFK Supply Chain Management, KFK Transportation Logistics)
  • partly also KFK Operations Research
  • Wirtschaftsinformatik alter Studienplan (Bakk., Mag., KFK Produktionsmanagement)

Course Content

  • This course (Seminar) will focus on "Routing and Scheduling of  Service Technicians".  
  • The basic model is a vehicle routing problem where several additional constraints have to be fulfilled. There are often regular customers and emergency customers. 
  • Partly models discussed in the course transportation logistics will be used and extended.
  • Dynamic aspects will also be discussed, where not all requests are known in the beginning of the planning period but become available over time.

Requirements

  • literature study
  • presentation
  • term paper (Seminararbeit)
  • regular presence and participation in discussion

Prerequisites

  • This course (Seminar) is intended as the final course in a KFK. Thus, it should only be taken after some other courses in the corresponding area.
  • Minimum requirement for admission is
    •  the course „Operations Management“ (old "Studienplan") or 
    • "Transportation Logistics (TL)", "Production Analysis", or "Supply Chain Management" (new "Studienplan")

Basic Literature 

  • Marius M. Solomon:  Algorithms for the vehicle routing and scheduling problems with time window constraints, Operations Research Vol. 35, No. 2, March-April 1987.  >> PDF 
    (usual password)
  • Olli Bräysy, Michel Gendreau: Vehicle Routing Problem with Time Windows, Part I: Route Construction and Local Search Algorithms, Transportation Science Vol. 39, No. 1, February 2005, pp. 104–118. >> PDF (usual password)
  • Olli Bräysy, Michel Gendreau: Vehicle Routing Problem with Time Windows, Part II: Metaheuristics, Transportation Science Vol. 39, No. 1, February 2005, pp. 119–139. >> PDF  (usual password)

Schedule "Würfelteil"

  • The first part of the course is a so called "Würfelseminar", i.e. certain topics are to be prepared by all participants. Every 10 minutes, say, a different person will be asked (at random -> Würfel) to present the next pages of the underlying literature. The purpose is
        (i) to obtain some common knowledge base by all participants, and 
        (ii) to facilitate discussion.
  • Literature for the "Würfelseminar": see "basic literature" above
  • March 5: introductory remarks
  • March 19: prepare paper by Marius M. Solomon (see above under Basic Literature)
  • March 26: prepare paper by Marius M. Solomon (see above under Basic Literature) and paper Bräysy-Gendreau: Vehicle Routing Problem with Time Windows, Part I (see above under Basic Literature)
  • April 2: we continue with papers by  Bräysy-Gendreau: Vehicle Routing Problem with Time Windows, Part I starting with GENI, and then Part II (see above under Basic Literature).

Schedule "Spezialteil"

  • In the second part each group of 2 participants will be given a special topic which has to be prepared and presented some weeks later. Also a term paper must be written on this topic.
  • Paper

    Date

    students

    Cordeau, J.-F., Laporte, G., Pasin, F., Ropke, S.:

    Scheduling  Technicians and Tasks in a Telecommunications Company.

    Technical Report,  2008. 

    7.5.2009

    Kovacs,Attila Andras,0300375

     

    Weigel D., Cao, B.:
    Applying GIS and OR techniques to solve sears  technician-dispatching and home-delivery problems.
    Interfaces, 29(1):112–130, 1999.

    25.6.2009 

    Basic,Vedad,0305283

    Stojic,Dragojle,0448248

     

    Weintraub, A., Aboud, J., Fernandez, C., Laporte, G., Ramirez, E.:

    An emergency vehicle dispatching system for an electric utility in Chile,

    Journal of the Operational Research Society 50, 690-696, 1999.

    4.6.2009

    Pernkopf,Matthias,0452223

    Mladenow,Andreas,9408380 

     

    Xu, J., Chiu, S.Y.:

    Effective Heuristic Procedures for a Field Technician Scheduling Problem,

    Journal of Heuristics 7 (5), 495-509, 2001.

    4.6.2009

    Jairth,Sheetal,0102818

    Sjöström,Göran,0407858

     

    Eveborn, P., Flisberg, P., Ronnqvist, M.:

    Laps Care – an operational  system for staff planning of home care.

    European Journal of Operational  Research, 171:962–976, 2006.

    18.6.2009

     

    Popp,Daniela,0250649

    Milkowska,Katarzyna,0509299

     

    Bostel, N., Dejax, P., Guez, P., Tricoire, F.:

    Multiperiod Planning and  Routing on a Rolling Horizon for Field Force Optimization Logistics,

    in  Golden, B., Raghavan, S., Wasil E. (Eds.) The Vehicle Routing Problem:  Latest Advances and New Challenges, Operations Research/Computer Science  Interfaces, Springer, 503-525, 2008. 

    25.6.2009

     

    Bilen,Sidika,0247006

    Cankaya,Zehra,0047615

     

    Caramia, M., Giordani, S.: A new approach for scheduling independent  tasks with multiple modes. Journal of Heuristics, 2008. Forthcoming.

    25.6.2009

     

    standby

  • all papers can be found >> here  (usual password)

Term paper (Seminararbeit)

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